Security Seminar – February 12, 2019! Two Sessions!!

Do you cover the camera on your laptop or iPad when it’s not in use? Technology is wonderful and convenient- but it also leaves us vulnerable in both our personal and professional lives. Hackers count on us to stay vulnerable and ultimately exposed. Have you ever thought about your networked printer or multifunction device in the office as a potential liability to company security? Did you know they could potentially be used as a gateway for hackers too?
If this raised an eyebrow, (we hope it did) you cannot miss our next Seminar event. Here you will learn how to protect your company information, and keep hackers out of your devices and network.


Hendrix Business Systems, Inc. Chosen as a 2018 Elite Dealer by ENX Magazine

Toluca Lake, CA, December 4, 2018 — ENX Magazine and ENX The Week In Imaging announced that Hendrix Business Systems, Inc. has been selected as a 2018 Elite Dealer. This annual Who’s Who of the office technology dealer community, which is published annually, will be featured in the December issue of ENX Magazine.

The 132-strong 2018 Elite Dealers were selected based on numerous criteria, including growth initiatives, innovative marketing programs, outstanding customer service, charitable contributions to the community, progressive workplace cultures and adaptability to an ever-changing market.

“We would like to congratulate our 2018 Elite Dealers, who continue to thrive and grow in a highly-competitive marketplace. Even as the needs of their clients continue to evolve, these dealers blend many 21st century tools and tactics with old-fashioned customer service—backed by a loyal workforce—to ensure successful outcomes,” said Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging.

Added Erik Cagle, editorial director of ENX Magazine, “The strength and vitality of this group is a testament to their core values. It seems that every year, as the industry continues to consolidate, our roster of Elite Dealers continues to grow by leaps and bounds. There are many fascinating success stories to be told, and they can be found in our December issue.”

“We are ecstatic to be selected as a 2018 Elite Dealer by ENX Magazine,” said Roger Hendrix, President and CEO of Hendrix Business Systems, Inc. “Our team works hard every day to make things better in all aspects of our business. It is nice to be recognized by experts in our industry,” he continued.

About ENX Magazine

ENX Magazine is a monthly publication dedicated to the document technology industry since 1994. Now in its 25th year, ENX Magazine continues to deliver exclusive editorial coverage on market opportunities and issues, news and trends, company profiles, new products, and industry insights through interviews with key players in all segments of the document technology industry. With a circulation of more than 28,000 hard copies, ENX Magazine is the leading integrated resource that brings together industry people, products, and business concepts and strategies for document technology industry professionals.

The magazine also publishes ENX The Week In Imaging, a weekly e-newsletter that provides news, profiles, technology and business updates, along with blogs from some of the industry’s most prominent players.

About Hendrix Business Systems, Inc.

Hendrix Business Systems, Inc. is a privately held Charlotte-based technology company that specializes in providing businesses of all types and sizes with the highest quality imaging equipment and related software solutions. As an Authorized Canon®, HP® and Xerox® independent dealer, Hendrix Business Systems offers the most reliable brands available on the market today. Founded in 1976 as an office equipment repair service company, Hendrix Business Systems continues to operate with this same deep-seeded commitment to service by backing what they sell with award-winning service.

Hendrix Business Systems, current and future clients can visit one of four fully operational technology labs and showrooms located in uptown Charlotte, Matthews, Raleigh, or Greensboro, North Carolina. On exhibition, are everyday office imaging and document solutions, such as, Multifunction Copiers, Desktop Printers & Scanners. Plus, High-Speed Production Printing Equipment and document finishing equipment, like paper Cutters and Folders. These high tech lab environments offer “proof of concept” for our customers looking to understand the benefits that their suite of hardware and software solutions are capable of providing. For more information, please visit .


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Meet Kurt Hendrix , our Senior Vice President

A multi-talented ex-Army pilot, Kurt Hendrix has been an integral part of Hendrix Business Systems for more than three decades.  As a teenager, Kurt worked as a delivery person for his father, who was service manager at Royal Typewriters in Charlotte at the time.  However, he was quite eager to get out there and learn all sorts of new things. Initially, he went to the University of North Carolina Chapel Hill for one semester. After that, he took about six months off before joining the Army where he became a helicopter pilot, serving for three years as an aviation warrant officer. He finally went back to college, this time at UNC Charlotte, where he majored in English and graduated summa cum laude in the year 1977. Kurt later served some additional years as a Commissioned Officer in the Army before going to work at Hendrix Business Systems,  a company started his father. He joined with his brother and brother-in-law to keep the mantle alight and the ball rolling when his father retired. In the beginning, they had only three technicians and one salesman/delivery person and today, Hendrix Business Systems has grown and expanded to employ sixty-five people, working at not just one but four locations!

Kurt explains that one of the best things about Hendrix Business Systems is the personal interactions between staff members and clients. Watching that one-on-one connection flowing from our technicians to our clients and vice versa has been one of the most fulfilling things for him and definitely something that he envisioned as part of the Hendrix culture. As Senior Vice President, he has always taken his role seriously. With reference to an old elementary joke, “Why do ducks have flat feet? To stomp out forest fires. Why do elephants have flat feet? To stomp out flaming ducks”, Kurt says he’s the guy who ‘stomps out flaming ducks’. No, not literally guys! That would be really bad for the ducks! What Kurt means is that he is able to bring more assets into play to solve a problem, perhaps even assets from other branches, on which a more junior manager might not be able to call. He credits his ability do this because the time he served in the Army, where the greatest lesson he learned was that it is always about the people involved and how they work together.

When Kurt is not at work, he spends his time reading, even on the go! He thinks it’s amazing how you can probably fit several thousand books, an entire library, on a tablet or iPad. So convenient he says! Apart from that, he enjoys spending a lot of time hiking with his wife Susan. He loves the talks they have and there is always an opportunity to learn and grow together. Kurt also enjoys writing. In fact, he got an opportunity to write for his church’s newsletter column and found that to be very rewarding.

For the most part, Kurt’s job is to hold the fort down and sometimes that can be a weighing task but he lives and works by the lesson that the most important part of a business is the people!  Kurt wanted to personally take the time out to extend warm Christmas wishes to all of our clients, the employees and any supplier or third party businesses that have in some way, contributed to the growth and success of Hendrix Business Systems. Your continuous support, loyalty, understanding, and constant dedication is the reason we shine so brightly. And on behalf of our Hendrix family, we hope that on this Christmas and always, that you shine as brightly as you always can! Happy holidays!

Xerox Wins Coveted 2019 Document Imaging Software Line of the Year Award from the Analysts at Keypoint Intelligence

Keypoint Intelligence – Buyers Lab, the world’s leading independent evaluator of document imaging software, hardware, and services, today announced that Xerox Corporation has won Buyers Lab’s coveted 2019 Document Imaging Software Line of the Year award. Given once a year, this award recognizes the vendor that offers the most complete software portfolio across the range of document imaging solutions categories that Buyers Lab covers on its bliQ subscription service.

Click here to read the full story!

Roger Hendrix Races to Meet your Imaging Needs!!

Roger Hendrix, President/CEO, pushes the limits at the NASCAR Racing Experience by achieving a speed of over 150 MPH!

Watch his run by Clicking Here!

Security for Everyone

The digital revolution and the hyperconnectivity that comes with it has resulted in tremendous benefits for those who can participate. But many seek vulnerabilities for personal gain, promotion of ideology, espionage, geopolitical influence, or just for fun. Some consequences are minor inconvenience, and some consequences are devastating.

HP understands the pain our customers feel when they are affected. In 2016, Symantec reported 1,209 confirmed breaches which exposed more than one billion user identities. PWC reported that 32 percent of companies disclosed an incident of cybercrime. According to the Ponemon Institute, the average cost of a breach is roughly $9.5 million USD.

These are alarming numbers, yet they still underestimate the total impact because it is hard to correlate incidents for individual consumers. It is estimated that 71 percent of breaches start from an endpoint device, such as a PC or printer. This means our products are the first defense.

For many years, HP has been leading endpoint device security, such as HP SureStart. We can say with honesty that we sell the world’s most secure printers and the world’s most secure and manageable PCs.Have you seen The Wolf video series?

Because security is a critical promise to customers, we strive to deliver the best security technology. HP’s Chief Information Security Officer, Jack Clark, calls this “secure products, built securely.” This is a guiding principle for HP’s product security strategy.

We must have a culture of security throughout the company. Security is a team sport, which requires that all be knowledgeable about the security of the products and services we deliver to our customers. But security is a big topic, and requires complex technologies. To educate non-security professionals, our team is developing a series of short videos titled Security for Everyone. The series includes many security topics, and each video introduces a new security topic. This is part of HP’s broader Technologies for Everyone series. The mission is to make fundamental technologies readily accessible to everyone at HP.


Happy Thanksgiving from Hendrix Business Systems

Thanksgiving commemorates a harvest festival celebrated by the Pilgrim Fathers in 1621. It’s no wonder that we all observe this traditional holiday with family and friends, and with a grand meal including pie, cranberry sauce and most important of all, that delicious turkey! Oh yes, it’s a festive time for us alright and we are surely grateful for our employees, suppliers and all our clients.

To our clients, we thank you for your continued support throughout the year. Thank you for trusting our expertise and for always being willing to work hand in hand with us to get the job done. Your loyalty and trust in what we do have allowed us to continuously grow. We appreciate it when you take time out to give us feedback or a testimonial. We look forward always to hear what you have to say. A feedback or testimonial gives us your view of things and essentially helps us to serve you better.

To our employees, without you, Hendrix would not be the same. We thank you for your constant dedication and hard work. We thank you for all the hours you put in and for all the initiatives you take. We are grateful that you are an integral part of our vision and the Hendrix family.

Finally, we would like to thank our suppliers and any third party affiliates that have aided in some way, in the progression and growth of Hendrix Business Systems. We see you, and we greatly appreciate you!

May this Thanksgiving be filled, not only with family and friends and a great big turkey but also much love and kindness and an expression of gratitude and sincerity. Happy Thanksgiving from our Hendrix family to yours!



How to choose the right printer for your small business needs

Printer selection is wider than ever before, offering something for every business, of every industry and size. Yet rather than making your printer purchase easier, the scope of selection can feel overwhelming. In this post, we’ll advise you on the most important features to look for in your next printer.

It should help you manage your costs

Whether you’re ready to put a managed print program into place today or down the line, the printer you choose for your small business should be equipped with tools that give you the ability to track how your printer is being used. Apps like the Universal Printing Assistant can monitor all of your networked printers automatically, from anywhere, right on your smartphone or tablet. You’ll know when your printers are online, alert, or in need of toner.

Understanding your printer usage can help you cut your print costs by reducing the number of documents you print and preventing documents from being left sitting in the printer tray, a move that is not only wasteful but also a security risk.

It should have security features built-in

A 2017 report from showed that 43% of cyber attacks target small businesses. One of the most surprising vulnerabilities? The office printer. When making your next printer purchase, ensure it has these security features built-in:

  • Authentication options ensure that the printer will only release documents when users enter their PIN or swipe their badge at the machine.
  • Print encryption protects your data as it moves, ensuring it is safe from creation to destination.
  • Password protected scanning allows you to password protect your PDFs so that only authorized people can access the data they contain.

Xerox’s AltaLink® and WorkCentre® EC7836/EC7856 multifunction printers come bundled with McAfee Embedded Control software so you can rest easy knowing that your MFPs and any data associated with them are safe and secure. Common Criteria Reports are available for all of Xerox’s hardware devices, so you can be assured that every device you purchase meets or exceeds industry security standards.

It should be app, mobile, and cloud ready

The way we work has changed – and those changes continue to evolve. Make a smart investment by choosing a printer that can grow with your business, and do more than print, scan and fax.

Apps aren’t just for your phones. App technology helps you execute everyday tasks faster and easier– immediately improving the productivity of your office. Imagine being able to do everything from translating documents to enabling one-touch invoice scanning right from your multifunction device. With a ConnectKey-enabled printer, you can.

The Xerox Versalink and Altalink family of printers come equipped with ConnectKey Technology® so you have access to the productivity-rich, time-saving Xerox App Gallery. And because every business is unique, Xerox and its channel partners can create custom apps tailored to your specific needs and workflows.

Another feature to look for in the right printer is the ability to connect to it – and print from it – whether you’re in the office or not. This is especially important as businesses work to meet the needs of today’s new generation of workers. Whether you’re enabling a remote workforce to enhance productivity, or just making it easier for your team to work from the road, mobile print solutions are critical.

Best of all, if you plan on keeping your old office printers, opting for a complete mobile print solution will enable you and your team to print from any mobile device to any brand of printer easily and quickly.

In order to have a mobile workforce, accessing the cloud is crucial. As a result, converting paper documents into a digital format that can then be accessed by the cloud is more important than ever. Choose a printer that allows you to scan and print from cloud services like Microsoft Office 365, Dropbox, and Google Drive, so you can access important documents whenever, wherever.

It should be easy to use, and even easier to troubleshoot

Your employees will not adapt to new equipment if it’s hard to use. Opt for smart printers with a familiar, tablet-like interface. The intuitive ConnectKey touchscreen lets you swipe, tap, scroll, and pinch your way through task-focused apps with ease.

In addition to browsing through apps, you can also find useful video tutorials, searchable help, right on the front panel, and get IT support when intervention is needed. A staggering 40-60% of helpdesk calls have traditionally been print related. With Xerox ConnectKey MFPs you can remotely login to your printer and make changes, without leaving your seat! Thanks to innovations in office printing, the cliched image of frustrated employees sidelined by a malfunctioning printer should be a thing of the past for every business.

A managed print program can provide you with 24/7 technical support and monitoring to eliminate annoying service calls and appointments, keeping your devices (and your productivity) up and running at all times. It also ensures that you’ll be able to scale your print environment as your business grows and evolves, an important consideration as you seek to invest in new hardware.

Where to find it

Xerox has recently revamped its popular Shop Xerox website, where customers can find everything from supplies replenishment to productivity-boosting hardware devices. The new, mobile-responsive site offers an improved customer experience that makes it easy for buyers like you to compare devices, filter by need or preference, and even discover what other business owners with similar needs have purchased recently.

Purchasing hardware through Shop Xerox is now easier than ever, thanks to fewer steps, better search options, and a new, user-friendly, intuitive-design landing page reminiscent of some of today’s most common online shopping sites.

You can even apply multiple filters to find exactly the right device to fit your needs, and check out the reviews to see what other customers have to say about the products that interest you.

Not sure where to begin? Visit and explore the list of printers that BLI named as the industry’s favorites, or use the list above to find a device with the features that matter most to you.

Stay on top of the latest business innovations by subscribing to the Small Business Solutions blog today.


Tim Manuel – Taking Hendrix to the next level

The apple didn’t fall very far from the tree, Tim Manuel’s interest in the marketing field stemmed from being inspired by his father – Bob Manuel who was a marketer for a large cap company. His father’s excitement with the field led Tim to decide to follow in his father’s footsteps after graduating Fairfield Preparatory School in Connecticut. He went on to complete his Bachelor of Science in Business Administration with a concentration in Marketing at the University of Maryland, College Park.  After some time in the workplace, he later earned a Master’s Degree in Marketing from Johns Hopkins University.

Wanting a challenge, Tim determined that he wanted to put himself in an industry that was highly competitive, with that in mind..the copier industry is where he headed.  Tim decided to step up to the challenge and in 2010, joined the Hendrix Business Systems team as a sales personnel. After a few years, he transferred from sales to more of an operational and marketing role as Roger Hendrix wanted to utilize his marketing background.

His time on the sales team proved to be valuable because in his new position he could affect positive change immediately, especially in areas that help the Sales Team conduct their job more effectively. More specially,  he was instrumental in transforming an out of the box CRM system into a sophisticated and user friendly sales tool. This was a very big project which was very crucial to the development of the company. It involved managing and writing codes, data management and conducting the related training sessions. Plus, the CRM systems is a Critical Sales tool in prospecting, creating a sales deals, pricing, and managing sales paperwork. All of which are essential to the operational success of the company.

In addition, this role change proved to be a step in the right direction for the company. Tim was able to both develop and utilize his project management skills to open our office in downtown Charlotte. He was involved in everything from the construction phase, dealing with the architects, putting up signage to finally opening our doors to the public.

Tim has been essential in executing various Technology Shows in each of the four Hendrix Business Systems locations, which have been an important way of driving sales for the company.

Tim views the company’s ability to be very flexible and efficient are traits that make our high level of customer service and satisfaction consistent. Hendrix understands the adverse impact on customers’ productivity when their system goes down or a copier has stopped working.

Hendrix also plays its part in keeping the environment safe and sustainable by implementing recycling programs. We ask customers to turn in their used toners and inks so that we can dispose of them properly. This type of program is an initiative that Tim wishes other companies in the same field would also adopt to help make the environment a safer place.

All the team members who attended the last company picnic were pleasantly surprised to have their ears treated to his sweet guitar music. Yup, you read that correctly. A little known fact about Tim is that he has been playing the guitar since he was 19 years old! As a high schooler, he was quite the interactive type as well. He was part of the Sea Scouts, BSA, Ship 84, in Southport Connecticut, which under the leadership of a great scouts master and team, he learned how to work with a team, be a good leader and to always work hard.

Even though Tim spent four years of his early life living in Puerto Rico, he readily admits his spanish is a bit rusty. So the next time you are in contact with him be sure to ask  ‘como estas?’, and see how he responds.

Tim can be contacted here and he will definitely be willing to give the spanish convo a shot and at the same time, take care of all your business needs.

Security, Your Printers, and Your Data

A data breach will cost you. Market research firm Cybersecurity Ventures estimates the cost of cybercrime will rise to $6 trillion by 2021.  Beyond the dollars and cents of restoring your data and the network, however, a data breach will leave a mark on your brand and weaken your reputation.

This is why security presents an opportunity for companies to differentiate themselves in a crowded, competitive market. Xerox knows this, which is why we hosted a security summit earlier this year. The event offered powerful value to the vendors, agents, dealers and customers who attended, and Channelnomics named the Xerox Security Summit “Best Security Event of 2018.”

If you missed the Xerox Security Summit, here are a few other things you should know about security.

Nine ideas about information security from six experts

For the criminals, your data is at the core of a lucrative business model, which is why the threat landscape always changes. Information security is several things, but it is never a one-and-done thing. Here are some ideas from the Xerox Security Summit that will help you think about your information security strategy.

Read: Cisco and Xerox Boost Cybersecurity for Printers on the Network and A Partnership for Security Policy Management and Enforcement

Common Criteria certification for security

Achieving Common Criteria Certification is not so common. That’s why Xerox is especially proud to receive the industry’s most stringent information security standard certification from National Information Assurance Partnership (NIAP).

With cyber security threats growing in both numbers and complexity, NIAP determined to tighten up its security standard for hard copy devices. In November 2017, 10 Xerox AltaLink MFPs became the first products to receive Common Criteria certification from NIAP for the new standard.

Read: Getting Out in Front of Evolving Security Threats

Xerox-McAfee solutions provide unrivaled security

Xerox print devices have been engineered with security in mind. That’s why Xerox is the only company that embeds whitelisting technology from McAfee, and provides a free extension for ePolicy Orchestrator.

Xerox’s AltaLink multifunction printers come bundled with McAfee Embedded Control software, so you can rest easy knowing that your MFPs, and any data associated with them, are safe and secure. Key features:

  • Whitelisting: Xerox pre defines a list of trusted applications and functions that can run on an MFP; nothing else is allowed to execute. This is the most efficient way of blocking malicious attacks and attempts to corrupt the printer’s firmware
  • Alerts and audit logs: Any attempt to change applications, or perform a blocked activity, triggers an email alert to the system administrator. What’s more, tracking those attempts is easy.
  • McAfee ePolicy Orchestrator (ePO): Using the free ePO extension from Xerox, IT admins can include Xerox printers in their central security management process. McAfee ePO is easy to use, with drag-and-drop dashboards, and lets organizations use their existing IT infrastructures. Adding eligible Xerox devices to the ePO allows administrators to receive automated alerts, view device security events on the ePO dashboard, keep device firmware current, and track up to 60 security settings.

Read: Lock Down Printers with McAfee Embedded Control Technology

What motivates cybercriminals?

The obvious answer is money, but cybersecurity company McAfee wanted to know if there is more to it. McAfee researchers examined recent examples of ransomware and the accompanying ransom notes that included email addresses where victims could send their payments or ask questions. The researchers sent emails asking the “actors” if they would answer a few questions.

Initially, the McAfee team received a few replies, but most of the actors did not want to cooperate. No surprise there. But their luck slowly changed over the next few weeks, and the researchers gathered a collection of conversations. Their findings:

  • Yes, it’s about the money. Travel, cars, a house, and some were simply paying off debts.
  • Almost all said they were willing to negotiate the ransom price, if the victim cannot afford to pay.
  • People become ransomers because they believe cybercrime is low-risk with high returns. This is increasingly untrue, because law enforcement agencies have partnerships with academic institutions and cybersecurity companies (like McAfee).

Read: How McAfee Uncovered a Cybercrime Gang

A leader in cloud-based MPS security and workflow automation

Xerox is the only cloud-based managed print services (MPS) provider that has achieved in-process status for the U.S. government’s Federal Risk and Authorization Management Program (FedRAMP) for our MPS offerings. This designation tells decision makers at federal agencies that our solutions can improve the security of their information, cut printing costs and improve transparency.